Frequently Asked Questions:
- What are the conditions that make me eligible for refund?
- How can I refund?
- Situations non-eligible for refund
- Conditions for exchange?
- How can I place an order?
- When will I receive my order?
- Can I refund a gift I have received it?
- Late or missing refunds
What are the conditions that make me eligible for refund?
Conditions where you will be eligible for refund:
- The date at which you purchased your item should not exceed 30 days
- Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
How can I refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Situations non-eligible for refund
Situations where refund is not accepted:
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- Non-returnable items - Gift cards
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Conditions for Exchange
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com, wait for an approval email back and then send your item to: 9 Hafez Ramadan st., Nasr City Cairo Cairo EG 12655
How can I place an order?
Just add your products to the cart and check out
Choose your payment option Cash on delivery [COD] or Online Payment
We support Visa & Master Card
We have a pick up option at the store available
When will I receive my order?
Depending on where you live, the time it may take for your product to reach you, may vary from 3 - 7 working days.
Can I refund a gift I have received?
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Late or missing refunds?
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org